2017

There are many communities that have for years decried a crisis of confidence in Ontario police. The province’s much-anticipated new omnibus policing legislation, packaged as the Safer Ontario Act, 2017, appears to have been met with general optimism — perhaps as much a measure of the broad need and desire for change as it is of the bill itself.

As Ontario’s ombudsman, my job is to make the government work better for you.

The role of an ombudsman is to promote accountability, transparency, and fairness in the public sector. This mandate is fulfilled by receiving citizens’ complaints about a branch of government or a public sector body, determining whether the complaint has merit, and if so, working collaboratively with stakeholders to get the problem resolved.